You have the right to return the products within 14 days of delivery.

To take advantage of the guarantee, the request must be made by e-mail to specifying:

  • Name and surname
  • A telephone number
  • The article code you want to return
  • The reasons for the return
  • If you want to replace the product or be refunded

You will receive a return authorization email and shipping address. The product must be returned within 10 days of the return authorization date. The shipping costs for the return are charged to the customer.

Before requesting the return of a product, check the following conditions:

  • Products must be returned in their original condition, intact, still with all labels and special accessories including
  • Items must be returned in their original packaging
  • Incomplete, damaged, used or modified items will not be accepted

The refund will be made by reversing the payment made by you.

Cingomma reserves the right not to accept the return of products communicated or returned late or that are not in the same condition in which you received them.