FAQ
Products and materials
How are Cingomma products made and why is each item unique?
With our hearts, heads and hands. Every single Cingomma product has been saved from the tip and given to new life.
What is the difference between Cingomma’s YouTattoo and Tube belts?
You’re right, they are so beautiful by them, that you can’t see the differences. Don’t worry, we can help with that.
The Cingomma belt is the mother of all our products, created from a real bicycle tyre, which has covered many miles and been treasured by its owner.
We use racing and road tyres, original and painted, giving each piece even more of a unique twist. Tyres that are especially old have been marked with the word Vintage.
YouTattoo is also made from a bicycle tyre and is the result of creativity, technology and love for our planet. It is made using a technique known as water transfer printing, which gives a long-lasting and surprisingly original colour.
The Tube belt is the latest addition to the Cingomma family. You know what the fashion world is like, always looking for something new. Well, we decided to bring out something old…literally. Tube belts are made using old, used inner tubes from bicycles and are light, cool and unique.
Where do you get the tyres from?
From the many bike repair shops located all over Italy. It is a win-win situation, for them because they save time and money due to not having to take them to the tip, for us because we acquire raw material and for the environment, which thanks us!
How does water transfer printing work?
It is a method of drawing a graphic image of a water-soluble film in our case belts. This technique, invented in Japan, uses special films created in a laboratory and patented by a team of chemists. The film is floated on the surface of the water.
The result is perfect adhesion. Scratch the surface with a key or knife and you will see that it leaves no marks on the design. Don’t work away it at too much though. Let’s face it, if you scratch away for an hour, you might even file away the steel beads!
Will my laptop fit in the backpack?
It can easily take a laptop of up to 15 “
What are the exact dimensions of the backpack?
Here they are: 17 x 30 x 55h
How much weight can my backpack or weekender carry?
They can carry up to 10 kg. To tell the truth, they carry more than that for us, but as usual, we have to declare less. But, hey…10 kg is a fair weight, right?
Can you customise your products?
Hey, they are all unique products, so don’t worry, none of your friends are going to steal your thunder.
At the moment, we don’t customise individual items. If you can’t find exactly what you’re looking for, try checking again in the next few weeks, because we are constantly updating the website and each product is special and unique, just like you!
If the desire for something special is really driving you crazy, send an email to hello@cingomma.com and we will see what we can do.
Is it normal that the rubber seems worn?
Yes, it’s normal, because it has effectively been used.
Whether you are buying a belt, a bag, a backpack or any other Cingomma product, you are helping to save the world by saving a tire from certain death. That tire was once married to a wheel and they had some wonderful times together.
It has destroyed this love affair so that you can look cooler tomorrow when you meet that pretty blonde who has fallen for … make the most of it!
My son is still at school, is the backpack suitable for him?
We use the backpack every day and load it up for trips to the office. The backpack is comfortable and perfect for a weekend break or in the urban jungle. That said, our backpack has not been certified to meet specific ergonomic standards, so if your son needs a backpack for school books that he can wear every day, we recommend buying a more appropriate product designed by experts in this area.
He has the rest of his life ahead of him for standing out from the crowd and being cool and trendy with our products. There’s no reason why you shouldn’t start today though, as you may have a bit of catching up to do.
Lui ha una vita davanti per distinguersi, essere cool e alla moda con i nostri prodotti. Tu invece perché non cominci oggi, ché sei già in ritardo?
Sizes and washing
What are the dimensions of the small and large buckles?
Small buckles are 25 to 32 mm high, whilst large ones are 35 to 45 mm high.
Can I shorten the belt length myself?
Yes, of course. We have even created this video to show you how easy it is.
Are all of your products safe and clean?
Yes, certainly…and don’t worry, it’s a legitimate question that we have been asked many times.
All material is subjected to two thorough washing processes, a sanitisation process at over 100 degrees and some manufacturing secrets that we cannot reveal. Try this simple test: take a sheet of white paper and rub a leather belt and a Cingomma belt in a line over the paper. Our belt produced the cleanest result right?
Can I wash the product in a washing machine?
We have already washed the product for you. If necessary, clean the belt with a damp cloth. To be honest, we’ve never heard of anyone putting a belt in a washing machine, which would probably damage the buckle and the washing machine itself.
Tell the truth, do Cingomma products smell?
We know, you hope that they do smell because it would mask that typical post-football match fragrance.
We have to disappoint you there, as none of Cingomma’s products have an unpleasant smell, not even when new. On the contrary, unlike traditional belts made from materials of animal origin, they do not even acquire that typical unpleasant smell caused by use.
Orders and payments
Are the products on the website the same as those sold in physical stores?
The products are unique, so you might find something similar, but there are no two products that are the same anywhere in the world.
Why are prices in a physical store sometimes different to those in the online store?
We know what you are thinking, “this is where with lies”, but we have a quick answer for this too: expanding quickly all over Italy.
We suggest a recommended retail price, but let stores set their own prices.
That is why you can make slight variations in price between various stores and the online store.
Anyway … you always win by going to the store, you can get some physical exercise and help keep stores open. So if there is a store near you, don’t buy here, go and visit the store!
Can I order by phone?
By phone? What do you mean, by phone? We’re not a pizzeria! Besides, the line would probably be engaged and even if you did get through, I don’t have a great voice.
It was here a moment ago… then the product disappeared from my basket. Why have you done this to me?
We are sorry for your loss … Someone has told you: your chosen.
What was that? What can you do about it? Quick, choose the one you like best and defeat your enemies, buy it before they do!
Can I add an item once I have placed an order?
That is not normally possible, because they are prepared and dispatched very quickly by our legendary team of super ninja packers. However, we are recommending that you just place a second order.
Can I pay on delivery?
You have to pay to play!
As you know, we are old traditions and this is one we are especially fond of. Joking aside, unfortunately the answer is no. Cash on delivery costs more, it is convenient for anyone, we are advised against it.
Besides, if you’ve ended up on a cool website, we’re pretty sure you have a payment card!
What methods of payment do you accept?
Here they are, all for you. You must have at least one of these, like, no excuses:
Visa (credit and debit cards)
MasterCard (credit and debit cards)
American Express
Diner’s Club
JCB
Apple Pay
PayPal
Basically, our policy is #justpayus
Production sites and headquarters
Where is Cingomma based?
We are based in the city of Turin, at Via Valprato 68.
Our workshop is a really, really cool place. When you enter, it’s like walking into a movie shot in New York in the 1920s. Forgive us if we boast about this a bit, but we really love our headquarters.
Can we visit the places where your products are made?
We’d be telling fibs. We’d be telling fibs. However, if you would like to visit us, you are more than welcome (that way, you can tell people how to get to your headquarters, so we are only going on).
Is your workshop really as cool as it seems in the photos?
Come on, don’t make us blush, if we haven’t mentioned it enough… .yes.
Aside from our total lack of modesty, we want you to know we are great because it sits well with our philosophy of living well, our love of Italian style and the importance of doing things properly. This is where we think and create our finest work, which is then transformed into the products you wear, so for us it is essential that it all starts here.
Deliveries, returns and replacement of online purchases
How long does delivery take?
We will be with you in 24 to 48 hours. I could take up to 72 hours for the islands and remote locations. Remember to take account of the packing and collection times as well as transport, even if we are very quick.
It should have arrived yesterday, but it’s not here yet. What should I do? I’m beginning to despair
Despair seems to be a good option.
That said, have you tried tracking the parcel with the courier? Maybe they can give you more information. Alternatively, send an email to hello@cingomma.com and we will try to help you.
In the meantime, despair away.
If I am not happy with something, how many days do I have to return the product and how do I return it?
Hercules, our thumb-breaker specialist, will be happy to help you with your inquiries about this subject.
He will tell you that you have 14 days, from the date of receipt, to return your goods and receive a full refund, no questions asked.
Companies and corporate gifts to employees
Do you offer any special deals for corporate gifts?
Certainly. Write to us with your ideas! On request and for orders over a certain volume, we can even customize items with your logo. Send an email to hello@cingomma.com or go to our contacts page.
I have very tight deadlines, is this a problem?
Obviously, we can’t promise anything without knowing what we are talking about. However, we can do our best to meet your needs. Send an email to hello@cingomma.com or go to our contacts page.
Interesting facts and numbers
Can I give my broken bicycle tyre to Cingomma?
You must certainly can. If your plan is to save the world by the end of the week, don’t delay, send your used tyre immediately to:
Cingomma
Via Valprato, 68
10155 Torino (TO), Italy
Don’t forget to include a note with your details. As well as being eternally grateful, we’ll reward you with a small surprise.
How many tyres do you recycle?
A mountain of them, actually if we piled them all up, they would reach double the height of Everest. Or, if you prefer, every two years we could amuse ourselves by putting our tyres together to pave the road to a brave full marathon of 40km!
We could give you tons of other examples, but let’s not waste time. We keep making our products and if you keep buying them, the number will keep growing. We like challenges.
Retailers and physical stores
Can I buy Cingomma products in a physical store?
You certainly can, our products are stocked in about 250 stores in Italy and abroad and we are very proud of this.
The product I am looking for is not on sale in any of the stores in my city. What can I do?
At this point, I suggest you buy it here, from our online store.
When your dazzling new product arrives, you can then go to the trendiest and coolest store in your city and let them know that the time has come to sell innovative, brilliant and eco-friendly products! Thanks for your commitment. You’re a true friend!